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Contact MFS Guide
Questions about a fee, a wrong rate, or a guide you would like us to write? Write to us — we read every message.
Email us
Write to us at contact@mfsguide.com. Tell us the wallet, the amount and the channel, and what you saw — a wrong fee, an out-of-date rate, or a guide worth writing.
Replies usually come within a few days. Do not include your account number or PIN in the message.
What not to send
Never send your PIN, password, account number or one-time code. MFS Guide will never ask for them — if someone does, claiming to be from MFS Guide, it is a scam.
We cannot help with a stuck transaction or a blocked account. For those, contact the wallet's own helpline — bKash 16247, Nagad 16167, Rocket 16216, Upay 16268.
Before you write
Most questions are already answered on the site. Check the calculator for your wallet first, then the blog guides.
Check the charge before you cash out
Type an amount to compare what each mobile wallet in Bangladesh charges you to cash out, lowest first.