Upay Send Money Charges and How to Transfer

Current send money charges

Upay charges nothing for Send Money. You can send money from one Upay account to another as often as you like, and no fee is deducted.

Before you enter your PIN, the confirmation screen shows the amount and the receiver's name, so check both before you send. Charges can change at any time, so confirm the final amount in the Upay app before a large transfer.

• The charge is the same — free — in the app and on *268#.
• The receiver gets the full amount you typed; nothing is deducted in between.
• Send Money is not the same as cash out: if the receiver withdraws the money, an agent charges ৳14 per ৳1,000 and a UCB ATM charges ৳8 per ৳1,000.

How to send money

You can send money from the Upay app or by dialing *268#. The app needs internet, while *268# works on a button phone too.

To send from the app:

1. Open the Upay app and log in with your PIN.
2. Tap on Send Money.
3. Enter the receiver's Upay number, or pick it from your contacts.
4. Enter the amount and check the receiver's name on the confirmation screen.
5. Confirm with your PIN. When the transfer completes you will get an SMS — save the transaction ID (TrxID).

To send by dialing *268#:

1. Dial *268# from the SIM linked to your Upay account.
2. Choose Send Money from the menu.
3. Enter the receiver's number, then the amount.
4. Confirm with your PIN. The confirmation SMS will carry the transaction ID (TrxID).

• Always double-check the receiver's number before confirming; money sent to the wrong number cannot be reversed by yourself.
• Never share your PIN with anyone — Upay and banks never ask for your PIN by phone or message.

Free transfer options

With Upay there is no free allowance to keep track of — every Send Money transfer is free. Some other wallets give a monthly free limit, but with Upay you can send as often as you like without paying a fee.

• Send from the app or from *268# — both are free.
• Keeping the money in Upay and sending it saves the cash out fee: withdrawing at an agent costs ৳14 per ৳1,000, but sending the money straight to the person who needs it costs nothing.
• Save the numbers of the people you send to regularly, so you are less likely to mistype a number.

Send money limits

Even though Send Money is free, there are limits on how much you can send at once, in a day and in a month. These limits follow Bangladesh Bank rules and can change, so check the limits in the app before a large transfer.

• If you need to send more than ৳25,000 in a day, send the rest the next day.
• If you hit a limit, the app or *268# will tell you and the money stays in your account.
• Limits may differ for your account type; if unsure, ask the Upay helpline at 16268.

Sending to other wallets and banks

Free Send Money only works inside Upay — from one Upay account to another. To send money to someone who uses bKash, Nagad, Rocket or a bank account, use NPSB, the National Payment Switch. In the Upay app, open the NPSB option, choose the wallet or bank, enter the receiver's number or account details, and confirm with your PIN.

An NPSB transfer is not free: it costs 0.85% of the amount — ৳8.50 per ৳1,000, so ৳10,000 costs ৳85. Only the sender pays; the receiver gets the full amount. The app shows the exact charge before you confirm, so check it there. If the other person also has Upay, Send Money is free, so that is always the cheaper choice.

• Send Money (Upay to Upay): free, up to ৳25,000 at a time.
• NPSB (Upay to another wallet or bank): 0.85%, so ৳8.50 per ৳1,000.
• Cash out by the receiver still costs ৳14 per ৳1,000 at an agent or ৳8 at a UCB ATM.

If something goes wrong

Most Upay transfers go through in seconds, but three problems come up again and again. Keep your transaction ID (TrxID) from the confirmation SMS — you need it for every complaint.

• Sent to the wrong number — call the Upay helpline at 16268 at once with the TrxID, the amount and the time. File a general diary (GD) at the thana with those details. Upay cannot take the money back on its own — the receiver has to agree — so a refund is not guaranteed.
• Money deducted but the receiver got nothing — first check your balance and the SMS. If the money left your account, call 16268 with the TrxID and ask for the status. Do not send the money again until the first transfer is resolved.
• Transfer blocked or limit reached — if the app or *268# refuses the transfer, you have probably hit the daily ৳25,000 or monthly ৳200,000 limit. Send the rest the next day, or wait for the month to change.
• Wrong PIN or account locked — after too many wrong PIN attempts the app locks you out. Call 16268 with your NID details to unlock it. Never share your PIN or OTP with anyone who calls asking for them.

Common questions

Is Upay Send Money really free on the app and on *268#?

Yes. Sending money from one Upay account to another is free on both, as often as you like. Charges can change, so confirm the final amount in the app before a large transfer.

Can I send money to someone who has no Upay account?

Not for free. Free Send Money is Upay to Upay only. To reach a bKash, Nagad, Rocket or bank account, use NPSB in the app — it costs 0.85% (৳8.50 per ৳1,000).

What is the most I can send at once?

৳25,000 in one transfer, ৳25,000 in a day (up to 50 transfers), and ৳200,000 in a month (up to 100 transfers). The smallest send is ৳10.

Will the receiver pay anything to get the cash?

Only when they withdraw it. Cash out costs ৳14 per ৳1,000 at an agent and ৳8 per ৳1,000 at a UCB ATM. If they keep the money in Upay and spend or send it on, there is no extra charge.

I sent money to the wrong number. Can I get it back?

Save the TrxID and call the Upay helpline at 16268 immediately, then file a GD at the thana. Upay cannot reverse the transfer without the receiver's agreement, so getting it back is not guaranteed — always check the name on the confirmation screen first.