Upay Cash Out Charge
Upay gives you two ways to turn your balance into cash — an agent, or a UCB ATM. An agent charges ৳14 per ৳1,000, while a UCB ATM costs only ৳8 per ৳1,000, the cheapest ATM cash out of the four wallets. This guide explains both routes step by step, with worked examples, the limits, and the promos worth knowing about.
Two ways to cash out
You can cash out from Upay in two ways, and the charge is different for each. An agent is the familiar option — cash out from the app or by dialling *268#. A UCB ATM is the cheaper option if one is nearby: you do not need a UCB bank account or an ATM card, because the withdrawal is authorised from your Upay account. The charge is the same on the app and on *268# — the route you choose is what changes the price.
| Route | Charge per ৳1,000 | What you need |
|---|---|---|
| Agent | ৳14.00 (1.40%) | Upay app or *268# |
| UCB ATM | ৳8.00 (0.8%) | Upay app — no UCB account needed |
Both charges include VAT, so the amount you see in the app is the amount you pay — there is no extra fee on top. Sending money to another Upay account is free, in the app and on *268#, so it always costs less to send money than to cash it out.
Cash out from an agent, step by step
Cashing out from an agent takes a minute, and the steps are the same whether you use the app or *268#.
- In the app: open the Upay app, tap Cash Out, then Agent. Enter the agent's number and the amount, check the charge shown on screen, and enter your PIN to confirm. The agent will hand you the cash.
- On *268#: dial *268#, choose Cash Out, then Agent. Enter the agent's number and the amount, confirm the charge, and enter your PIN. The agent will hand you the cash.
- Count the cash before you leave the agent's counter. If the amount is wrong, raise it with the agent on the spot.
- The charge is shown before you confirm, so check it — the agent cannot charge more than the amount shown in the app.
Cash out from a UCB ATM, step by step
Upay is United Commercial Bank's wallet, so its ATM cash out runs on UCB's own ATMs. You do not need a UCB bank account or a card — the withdrawal is authorised from your Upay account, and the charge is only ৳8 per ৳1,000.
- Start in the Upay app: choose Cash Out, then ATM, and enter the amount. The app shows the charge — ৳8 per ৳1,000 — and asks you to confirm with your PIN.
- At the UCB ATM, choose the Upay cash out option on the screen.
- Enter your Upay account number — the mobile number your Upay account is registered with — and the amount.
- Follow the instructions on the ATM screen and in the app to confirm. The ATM will dispense your cash.
- No UCB account and no ATM card is needed at any point. The exact on-screen steps can vary by ATM, so follow what the app and the ATM show you.
How much does it cost? Worked examples
The charge is a flat percentage, so it is easy to work out: an agent takes 1.40% and a UCB ATM takes 0.8%, both VAT included.
| Amount | Agent — ৳14 per ৳1,000 | UCB ATM — ৳8 per ৳1,000 |
|---|---|---|
| ৳5,000 | ৳70 | ৳40 |
| ৳10,000 | ৳140 | ৳80 |
| ৳25,000 | ৳350 | ৳200 |
On ৳25,000 the ATM saves you ৳150 compared with an agent — almost half the charge. That is why the ATM is worth the trip when one is nearby. At ৳10,000 you save ৳60, and even on ৳5,000 the ATM saves ৳30.
Against the other wallets, Upay's ATM rate is the cheapest cash out of all. Rocket's ATM costs ৳9 per ৳1,000, Nagad's app costs ৳12.99, a bKash Priyo Agent costs ৳13.95, a bKash ATM costs ৳14.90, a Rocket agent costs ৳16.70, and an ordinary bKash agent costs ৳18.50. Upay's agent rate of ৳14 sits in the middle — cheaper than a Rocket agent and a bKash agent, but more than Nagad's app rate.
Upay cash out and send money limits
| Transaction | Per transaction | Per day | Per month |
|---|---|---|---|
| Cash out | ৳50–৳30,000 | ৳30,000 | ৳200,000 |
| Send money | ৳10–৳25,000 | ৳50,000 | ৳300,000 |
| Cash in | Check the Upay app | ৳50,000 | ৳300,000 |
| Maximum balance | — | — | ৳500,000 at any time |
Cash in and the maximum balance follow the standard Bangladesh Bank ceilings for personal accounts: up to ৳50,000 cash in a day and ৳300,000 a month, and a maximum balance of ৳500,000 at any time. Upay may set its own per-transaction caps on top of these, so check the current limits in the Upay app before a large transaction.
Daily limits reset at midnight and monthly limits reset on the first day of the next month. If a cash out would go over a limit, it is blocked before any money moves, so your money stays in your account.
Promos and lower rates
Upay applies lower agent cash-out rates to money that arrived as remittance, salary or disbursement. Whether a lower rate applies to the money in your account, and how much lower it is — check the Upay app before you cash out.
Upay has also run limited offers, such as an agent rate of ৳11.99 per ৳1,000. Free UCB ATM cash out applies to money in the remittance/freelancer pocket — for example Payoneer funds — not to ordinary NPSB add-money. These are promos, not the standard charge, and the terms change — check the Upay app for the current terms, the end date and whether your money qualifies before you count on them.
Tips before you cash out
- Use a UCB ATM when one is nearby — at ৳8 per ৳1,000 it is the cheapest way to cash out of any wallet.
- Check the charge in the app before you confirm — it is shown on screen, and charges can change.
- Send money is free on Upay, so if the other person also has Upay, send the money instead of cashing it out.
- Keep enough in your account for the amount plus the charge, and check the daily limit before a large cash out.
- Never share your Upay PIN with anyone, including an agent. Upay never asks for your PIN over the phone.
- Count the cash before you leave, and keep the receipt from an ATM.
Check the charge before you cash out
Type an amount to compare what each mobile wallet in Bangladesh charges you to cash out, lowest first.
Compare all wallets for your amount with the cheapest-wallet finder.
More from the blog
- Upay Send Money Charges and How to Transfer What Upay charges to send money and a step-by-step guide to transferring from the app or *268#.
- Which MFS Has the Lowest Cash Out Rate in Bangladesh? Every cash out method across bKash, Nagad, Rocket and Upay, ranked from cheapest to most expensive.
- How to Cash Out from bKash Using an ATM A step-by-step guide to withdrawing bKash money at a partner bank ATM, with the charge and the banks that support it.