Rocket Send Money Charges and How to Transfer

Current send money charges

Rocket charges a small flat fee per send money transaction instead of a percentage of the amount. The fee can differ between the app and *322#, and Rocket runs offers from time to time that lower or remove it.

The confirmation step shows the fee before you enter your PIN, so you can see the exact cost before the money leaves your account.

• The fee is charged separately; the receiver gets the full amount you typed.
• Rocket account numbers have 12 digits: the mobile number plus one extra check digit. Make sure you type all of them.

How to send money

The steps are almost the same in the app and on *322#. Here is the basic flow:

1. Open the Rocket app and choose Send Money, or dial *322# and pick Send Money from the menu.
2. Enter the receiver’s Rocket account number.
3. Type the amount and add a short reference if you want.
4. Check the receiver, amount and fee, then enter your PIN to confirm.
5. Keep the confirmation SMS until the receiver tells you the money arrived.

Sending to a bank account

Because Rocket belongs to Dutch-Bangla Bank, moving money between Rocket and a Dutch-Bangla Bank account is usually straightforward from the app. Transfers to other banks depend on which options the app offers at the time, and their fees and processing times can differ from a normal Rocket-to-Rocket transfer.

• Double-check the bank account number and branch before you confirm.
• Bank transfers may not arrive instantly, especially on holidays.

Send money limits

Rocket sets daily and monthly caps on how much and how many times you can send money. These limits follow Bangladesh Bank rules and can change, so check them in the app or with Dutch-Bangla Bank before a large transfer.

• If a transfer goes over your limit, it is stopped and the money stays in your account.
• Never share your PIN; Rocket staff will never ask for it.

Worked examples: what a transfer costs

Rocket's send money fee is a flat amount per transfer, not a percentage, so the fee stays the same whether you send ৳100 or ৳25,000. The receiver always gets the full amount you type, and the fee comes out of your balance on top of it. The exact fee is shown on the confirmation screen before you enter your PIN, so check it there — it can differ between the app and *322#, and an offer can lower it.

The flat fee is why size matters: on a ৳100 transfer the fee is a large share of what you send, while on a ৳25,000 transfer it is tiny. If you send small amounts often, look for an offer that lowers the fee.

App or *322#: which one to use

Both ways send the money the same way, and both show the fee on the confirmation screen before you enter your PIN. The difference is what you see and what you need. In the app you see the receiver's name, the amount and the fee on one screen. On *322# you work through a text menu on any phone — even a button phone — and you need no mobile data and no app installed. Use the app on a smartphone with data, and *322# when you have no data, no app, or only a button phone.

When something goes wrong

• Money sent to the wrong number. Do not panic, and do not share your PIN or OTP with anyone who calls claiming to help. Save the transaction ID from your confirmation SMS and take a screenshot if you can. Call the Rocket helpline right away, and file a general diary (GD) at your local police station with the transaction ID, the amount and the date. The money can only come back with the receiver's consent or through a legal process, so act fast.
• Transfer failed but the money left your account. First check your balance in the app and ask the receiver to check theirs — a failed transfer often reverses itself within a short time. If the money is still missing, call the Rocket helpline with the transaction ID and the time of the transfer.
• Limit reached. If the app or *322# stops your transfer, you may have hit your daily or monthly cap. The money stays in your account and nothing is lost. Wait until the limit resets, and check the remaining limit in the app before you try a large transfer again.

Common questions

• Does Rocket charge a percentage of the amount I send? No. Rocket charges a small flat fee per transfer, not a percentage. The fee is shown on the confirmation screen before you enter your PIN.
• Is the fee the same in the app and on *322#? Not always. The fee can differ between the app and *322#, and Rocket sometimes runs offers that lower it.
• Can I send money to a bank account from Rocket? Moving money between Rocket and a Dutch-Bangla Bank account is usually straightforward in the app. For other banks, the options, fee and timing depend on what the app shows at the time — check the app before you send.
• What should I check before I press confirm? Check the receiver's 12-digit Rocket number, the amount, and the fee. Rocket numbers are the mobile number plus one extra check digit — a single wrong digit sends the money to a stranger.
• What if my transfer is over the daily limit? The transfer stops and the money stays in your account. Check the remaining limit in the app and wait until it resets.